Car Information:
Mercury Grand Marquis
Year: 1987
Engine Size: V8
Trans: Automatic

Issue/Question: We had my Mom’s car fixed at Magic Mechanic on 7/21/2010. The starter and Starter Solenoid were replaced. However, there was a further problem because on Aug. 17th, her battery caught fire when the starter malfunctioned. The car was towed and repaired by the Haines Creek Garage in Leesburg. To make a long story shorter, I have the starter and solenoid that was installed by Magic Mechanic and would like to find out how to apply for a refund for the parts. Any assistance you can give me would be greatly appreciated. Thanks.

Answer:
A starter will and can do a lot of different things but blowing up batteries usually isn’t one of them! In most cases a battery will emit flammable hydrogen acid fumes and if theirs a spark from a connection or an ignition component the fumes and the battery can explode but we have never seen a starter cause this condition. Everything we do at Magic Mechanic has a 1 year 12,000 mile nationwide warranty (we can offer warranty service any where in the United States at any of over 65,000 Napa Car Care Centers and theirs 2 in Leesburg! Under the terms of our warranty it is customary to contact us if its suspected a covered part is at fault. (we answer the phone Monday – Saturday 7:30 AM to 6:00 PM and our answering service forwards all emergency phone calls after hours and on Sunday (I don’t have record of any calls concerning this). We should have been notified and our warranty would pay for towing, loaner vehicle, parts and labor and even pay for lodging if you were out of town! Since the vehicle has already been repaired we will have a few hoops to jump through, I will need for you to drop off the parts and we will need to test them to see if one of the parts has failed and could cause this problem if it can be duplicated we will be able to get you a refund for the entire bill including the new battery if we can deem the parts in question were at fault!

I will also give JD my general manager a copy of this e-mail so he knows what is going on and expect the parts, after you drop off the parts give us a day to do what testing is necessary and contact Napa
on how they want us to proceed with any refunds.

Please give us a call at 407-629-2661 if you have any questions and were sorry your mother encountered a problem.

Magic Mechanic
1432 Lee Road OrlandoFL32804 USA 
 • (407) 298-7447